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Brian O'Farrell

Customer Service through Twitter
Written by Brian   
Friday, 20 November 2009

After talking to a company on twitter yesterday they have resolved a problem above and beyond my expected level.
Yesterday, I saw a tweet from Lovefilm, and since it was very frustrating to have burned a free credit on a DVD I didn't want to watch yet I decided to send them this reply on twitter.
@LOVEFiLM disappointed that my free credit for mail strikes was taken from a hold list without disk allocation. So got season 2 before 1
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I was stunned to receive a reply by direct message from Lovefilm, first explaining how extra credit allocation is done, default list. The problem was that I was only aware of this list as the one that you add new titles, using the default list as a holding list.
And asking for my login email so that they could see if they could help.

After reassuring me that if I returned the dvd, I would be able to rent it in the future, as "you can rent films as many times as you like." The operative on the @LoveFilm account then proceeded credit back my free credit and then send me a dvd from my new "default list" as an additional free credit.
So with Bolt & Sarah Connor in the post and two BSG dvds at home, 30 Rock is on the way now courtesy of LoveFilm customer service.

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European High Representative
Written by Brian   
Friday, 20 November 2009

I don't understand the narrow isolationist view espoused by many in Britain towards the creation of the two new "top jobs" in the EU.

The new European High Representative will not replace individual EU countries foreign affairs, nor prevent them using their embassies from operating their own private foreign affairs.

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What Lack of Depth
Written by Brian   
Monday, 16 November 2009

From RTÉ about props.
"The lack of depth in the position was exposed at Croke Park yesterday when John Hayes was forced to play the entire match despite having just served a five-week suspension."

It was not a lack of depth but a lack of faith from the coach in his options or the conservative nature of the coach in not using his bench.
Kidney made two changes on Sunday, one injury forced, the other Munster's Leamy on for Ulster's Ferris. This harkens back to the bad old days of O'Sullivan in persisting in playing a 16 man version of rugby in the 22 man modern international game, when he would only haul O'Kelly off the pitch for O'Callaghan.

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